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Vanzwan Accounting Plus acknowledge the Ngunnawal people as the Traditional Custodians of the land on which we live and work. We pay our respects to their Elders—past, present, and emerging—and extend this to all Aboriginal and Torres Strait Islander peoples today.

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FAQ's

1. What services do you offer?

We provide tax and compliance services, bookkeeping, payroll, business advisory, and SMSF administration for individuals and small to medium businesses. Services are tailored to suit your circumstances and needs.

2. How much do your services cost?

Fees vary depending on the services required and the complexity of your situation. We provide transparent pricing and can issue a quote once your requirements are understood.

3. Do I need an accountant, a bookkeeper, or both?

Bookkeepers manage day-to-day financial records, while accountants focus on tax, reporting, and advice. Many clients use both to stay organised and compliant throughout the year.

4. How often should bookkeeping be done?

Most businesses benefit from daily, weekly or monthly bookkeeping, depending on transaction volume. Regular bookkeeping supports accurate reporting and reduces issues at BAS and year-end.

5. What accounting software do you use?

We specialise in cloud-based systems such as Xero and BGL, but also support other software’s when required.

6. What records do I need to keep?

You should keep invoices, receipts, bank statements, and records relating to income and expenses. Most records must be retained for at least five years.

7. What is BAS and do I need to lodge it?

A Business Activity Statement (BAS) reports GST and other tax obligations. Businesses registered for GST are generally required to lodge BAS.

8. Can you help if my records are behind or incorrect?

Yes. We assist with catch-up and clean-up bookkeeping where records are incomplete or inaccurate, as well as providing revival services for individuals and businesses behind in lodgements.

9. Do you work with clients outside Canberra?

Yes. While we are based in Canberra, we assist clients Australia-wide using secure cloud based systems.

10. Can I change accountants easily?

Yes. Changing accountants is typically straightforward. We manage the transition process, including transferring records and liaising with the ATO and your previous accountant, to ensure continuity.

11. What should I bring to my tax appointment?

It is helpful to bring identification, income statements, bank interest details, receipts for deductions, and any documents relating to investments, rental properties, additional income or business activities. If you are unsure what applies to your situation, we can advise prior to your appointment.

12. What happens after my tax return is lodged?

Once your tax return is lodged, the ATO will assess it and issue a Notice of Assessment. This outlines the outcome, including any refund or amount payable, which our office will forward to you for filing or action.

13. Is there parking available at your office?

There is free reserved parking at the front and rear of our building, as well as free public parking at the nearby shops.

Privacy Policy

Effective from:

Vanzwan Accounting Plus respects your privacy and is committed to protecting personal information collected through this website.

Information We Collect

When you visit our website, we may collect limited personal information such as: • Your name and contact details if you submit an enquiry

Basic technical data including IP address, browser type, and pages visited, for website analytics and performance

We do not collect sensitive personal information through this website unless you choose to provide it.

How We Use Website Information

Information collected through this website is used to:

Respond to enquiries submitted via our contact forms
Communicate with you regarding our services
Monitor and improve website performance and user experience

Storage and Security

Website-related information is stored securely using reputable, Australian-compliant systems. We take reasonable steps to protect information from misuse, interference, loss, or unauthorised access.

Disclosure

We do not sell or rent personal information collected via this website. Information may be disclosed where required by law or to trusted service providers who assist in operating our website.

Access and Enquiries

You may request access to or correction of personal information we hold by contacting our office. Further Information

This website privacy notice relates only to information collected through our website. A full privacy policy covering client services and professional engagements is available on request.

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